This privacy notice explains how we collect, use, and protect your personal data when you engage with us, including through our website:
https://2020windowcleaningmanchester.co.uk
It outlines what data we collect, why we collect it, how we use it, and your rights.
Who we are
We are 20/20 Window Cleaning Manchester.
For enquiries, you can contact us:
đź“ž Phone: +44 (0) 7513 250 392
📧 Email: info@2020windowcleaningmanchester.co.uk
We are the data controller responsible for your personal data.
Purpose of processing
1. Responding to general enquiries (Legitimate interests)
2. Providing quotes and managing services – individual customers (Contractual necessity)
3. Providing quotes and managing services – business customers (Legitimate interests)
4. Managing customer relationships (Contractual necessity)
5. Marketing our services (Legitimate interests)
Where we rely on legitimate interests, you have the right to object at any time. We will stop marketing communications if you object.
Data we collect
1. Name
2. Contact details (phone, email)
3. Address and postcode
4. Service request details
5. Message content
6. Communication history
We only collect data necessary to provide our services. If you do not provide required information, we may not be able to fulfil your request.
Special category data
We do not collect or process sensitive personal data (such as health or biometric data).
How long we keep your data
We retain personal data only as long as necessary. Typically, we retain data for up to 7 years after our last interaction, unless you request deletion or object to processing.
Sharing your data
1. Website hosting providers
2. Email and communication platforms
3. Business service providers (under contract)
4. Law enforcement agencies (where legally required)
All third parties are required to protect your data.
Data security
1. Encrypted data transmission (SSL)
2. Restricted access to personal data
3. Secure systems and password protection
4. Regular monitoring and security practices
Your rights
1. Access your personal data
2. Request correction of inaccurate data
3. Request deletion of your data
4. Restrict processing
5. Object to processing (especially marketing)
6. Request data portability
7. Not be subject to automated decision-making
To exercise any of these rights, please contact us.
Cookies
We do not currently use marketing or analytics cookies. If this changes, we will request your consent before using any non-essential cookies.
Third-party links
Our website may contain links to other websites. We are not responsible for their privacy practices, so please review their policies separately.
Where your data is processed
Your data is primarily processed in the United Kingdom. We may use trusted third-party providers (e.g. website hosting) who process data on our behalf under appropriate safeguards.
Complaints
If you have concerns about how we handle your data, please contact us first. You can also contact the Information Commissioner’s Office (ICO): 0303 123 1113 or visit https://www.ico.org.uk.
If you have any questions about this policy, please contact: info@2020windowcleaningmanchester.co.uk